Refund Policy

At e10 Infotech Private Limited, we strive to deliver exceptional software development and digital services. Due to the custom and time-intensive nature of our work, refunds are evaluated on a case-by-case basis in accordance with the terms below.

By engaging our services, you agree to this Refund Policy alongside our Terms & Conditions.

You may be eligible for a full or partial refund in the following circumstances:

• Project not started: If work has not commenced within 7 days of payment and no resources have been allocated, a full refund will be issued.
• Failure to deliver agreed scope: If e10 Infotech fails to deliver the agreed deliverables as defined in the project contract or statement of work, a proportional refund may be issued for the undelivered portion.
• Service downtime (SaaS/hosted products): For hosted products with agreed uptime SLAs, credits or refunds will apply as defined in the service agreement.

The following are not eligible for refunds:

• Work already completed and delivered, including milestones accepted by the client.
• Third-party costs incurred on behalf of the client (domain registration, cloud services, licences, etc.).
• Rush or expedited service fees.
• Projects cancelled by the client after work has commenced, except as outlined in Section 2.
• Consultation fees for advisory or discovery sessions.

Refund requests must be submitted within 14 days of the event giving rise to the claim (e.g., missed delivery date, project cancellation). Requests submitted after this window will not be considered.

To initiate a refund request, please contact us with the following information:

• Your full name and company name (if applicable)
• Invoice or project reference number
• Date of payment
• Reason for the refund request
• Any supporting documentation

Send your request to billing@e10.in or use our contact form.

Upon receiving a valid refund request, we will acknowledge it within 2 business days. Approved refunds are processed within 7–10 business days back to the original payment method. Bank processing times may vary.

If you are unsatisfied with our refund decision, you may escalate the matter in writing to legal@e10.in. We are committed to resolving disputes fairly and promptly.

e10 Infotech reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

For any questions about this Refund Policy, please reach out: